Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
US/Canada/Japan/SK: 7-15 biz days; Russia: 15-30 biz days; SE Asia: 10-20 biz days (SG/MY faster). May extend due to weather/customs.
Click “My Account” at the top-right of https://shop.colliya.com/ to register.
Email colliya@outlook.com with your order details to request a change.
Local customs may charge duties/VAT (recipient pays).
We ship to regions like the US, Canada, Japan, SK, Russia, and SE Asia.
We’ll try to ship together; may split due to stock/logistics.
If you need to swap an item
Returns and Exchanges
Return unopened items within 15 days. Seller – fault (wrong/damaged, not minor defects): No – obligation refund (send order pics/desc). Buyer – fault: 30% fee, non – refundable shipping (unless our error). Follow email instructions after approval..
Contact us with order photos and issue details for a no – obligation refund.
If damaged (not minor package defects, our fault), contact us with order photos/desc for a no – obligation refund.
Mail to the address in the approval email; provide the return tracking number.
Email colliya@outlook.com.
Contact us; we’ll help modify via logistics, no refund.
Contact us immediately. Changes/cancellations may be possible if the order hasn’t been processed/shipped.
No pre – order info provided. Check the store for restock updates.
