Overview
Thank you for choosing our store! To ensure you have a clear understanding of the order delivery process, here’s a detailed shipping explanation:
1.Covered Countries/Regions:
Applicable Regions & Free Shipping Policy
Covered Countries/Regions:
We offer free ePacket shipping to the following countries/regions, with no additional shipping fees:
- North America: United States, Canada
- East Asia: South Korea, Japan
- Eurasia: Russia
- Southeast Asia: Singapore, Malaysia, Thailand, Indonesia, Philippines, Vietnam, Cambodia, Laos, Myanmar (Note: Adjust based on the specific Southeast Asian countries you actually cover).
Free Shipping Conditions:
All orders to the above countries/regions qualify for free ePacket shipping, with no minimum purchase requirement.
2. Delivery Method
All orders are shipped exclusively via ePacket.
ePacket is an international logistics service collaborated on by China Post and postal services of various countries, with the following features:
- Wide coverage: Compatible with postal networks in the above countries/regions, with efficient customs clearance.
- Trackable: Full logistics tracking information is provided. You can check the tracking number in “My Account – Order Details” or via 17TRACK and China Post’s official website.
3. Shipping & Delivery Times
Processing Time:
- After payment is confirmed, we will prepare and ship your order within 1-3 business days (excluding holidays).
- Once shipped, the tracking number will be automatically synced to your order information, and you will receive an email notification.
Estimated Delivery Times:
- United States, Canada, Japan, South Korea: 7-15 business days
- Russia: 15-30 business days (may be slightly delayed due to local logistics efficiency).
- Southeast Asian countries: 10-20 business days (varies by country; Singapore and Malaysia are generally faster).
Note: The above times are estimates under normal circumstances. Delivery may be extended due to weather, customs clearance, holidays, or other force majeure events. Please refer to real-time tracking information for updates.
4. Logistics Tracking
After your order is shipped, you can check the logistics status through:
- In-store: Log in to “My Account,” find your order, and click “Track Logistics.”
- External platforms: Copy the tracking number from your order details and check via 17TRACK (www.17track.net) or China Post’s official website (www.chinapost.com.cn).
If you haven’t received your package within the estimated time or if tracking information shows abnormalities, please contact our customer service promptly (provide your order number and tracking number), and we will assist you in querying with the postal service.
5. Important Notes
- Address Accuracy: Please ensure the shipping address, phone number, and postal code are correct (especially English spelling) when placing your order. Delivery failures or returns due to incorrect addresses may require you to bear the cost of re-shipping.
- Customs Reminder: International packages may undergo customs inspection in the destination country. Relevant taxes (e.g., duties, VAT) are determined and collected by local customs and are the responsibility of the recipient (ePacket typically includes basic customs clearance services; refer to local regulations for details).
- Prohibited Items: We strictly adhere to ePacket and postal regulations on prohibited items. If your order contains prohibited items, it may be returned by the logistics provider. In such cases, we will process a refund or replace the item with a compliant alternative.
6. Contact Us
For any shipping-related questions, please contact our customer service via:
- Email: [colliya@outlook.com]
We will do our best to assist you. Thank you for your understanding and support!
